Shipping policy
Shipping Policy
At Erawoods, we are committed to delivering your orders safely and on time.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
Shipping Time
- Standard shipping within the United States typically takes 4–6 business days.
- Delivery times may vary depending on destination and carrier delays.
Shipping Charges
- Shipping costs are calculated during checkout based on order size and delivery location.
- Promotional free shipping offers may apply to selected products.
Order Tracking
- Customers will receive a tracking number via email once the order has been shipped.
Delayed or Lost Packages
Erawoods is not responsible for shipping delays caused by weather conditions, carrier issues, or other circumstances beyond our control. If your package is lost, please contact our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided during checkout.
Contact Information
Erawoods
106 Bowery, New York, NY 10013, United States
Email: support@erawoods.com
Phone: +1 (315) 202-9675